// IT TECHNICAL CONSULTANT
Biju Menon
Delivering expertise in automation, cloud, and AI-enabled solutions.
I am an IT consultant passionate about automating and securing systems while embracing the latest trends in AI technology, tools, and customised AI agent creation.
I combine strong technical execution with a focus on efficiency, ensuring IT operations are stable, secure, and ready for the future.
// ABOUT
Technology that works in the real world.
15+ years in enterprise IT, delivering for the world’s top MNCs across FMCG, Banking, Insurance, and Oil & Gas exploration & marketing industries.
Enterprise depth
Mission-critical infrastructure, operations, migrations, DR, identity and virtualization experience.
AI-first thinking
Local LLMs, agentic systems, RAG, AI-assisted development and practical AI integration.
Execution focus
Automation and solutioning designed around measurable efficiency, security and operational stability.
// CAPABILITIES
What I bring to the table.
Efficiency Optimization
Applying an AI-first lens to solve operational pain points and accelerate throughput.
Cost Governance
Strategic oversight of AI expenditures to prevent API cost spikes and ensure ROI.
Data Sovereignty
Enabling AI capabilities within secure, local environments to eliminate third-party data risks.
Autonomous Workflows
Deploying agentic systems (Hermes, OpenClaw) that move beyond simple chat to actual task execution.
Functional AI Personas
Creating specialized AI bots that mirror professional roles within your business.
Integrated Automation
Seamlessly connecting disparate systems via Python and the Microsoft Power Platform.
// TECHNICAL EXPERTISE
Skills & core stack.
AI Engineering & Agentic Systems
- Local LLM & SLM Operations: Deployment, quantization, and fine-tuning of open-weight models (Llama, Qwen, Mistral, DeepSeek) for data-secure, on-premise environments.
- Autonomous Agent Harnesses: Configuration, orchestration, and custom tool-building for agent frameworks (Hermes Agent, OpenClaw) to execute complex, multi-step workflows.
- AI Cost Governance & Optimization: Token economy management, context window optimization, and routing strategies to prevent API cost overruns.
- Role-Based Bot Architecture: Designing and deploying specialized, persona-driven AI agents tailored for specific business functions and operational support.
- AI-Assisted Development & Coding: Leveraging advanced developer tooling including Claude Code, Codebuff, and OpenAI Codex for rapid engineering.
- Retrieval-Augmented Generation (RAG): Building secure vector search and knowledge retrieval pipelines over proprietary enterprise data.
Enterprise Infrastructure & Automation
- Advanced Automation: Production-grade Python and PowerShell for cross-platform orchestration and API integrations.
- RPA & Workflow Automation: Enterprise process automation using Microsoft Power Automate.
- Cloud & Identity Governance: Administration and security hardening for Microsoft 365, Azure, and Active Directory.
- Data Intelligence: Executive reporting and operational dashboards via Microsoft Power BI and advanced Excel analytics.
// OFFERINGS
Services.
AI Integration & Agentic Systems
- Private LLM Deployment: Secure setup of local models (SLMs/LLMs) ensuring complete data sovereignty for sensitive enterprises.
- Autonomous Agent Harnesses: Configuration and deployment of multi-agent frameworks (Hermes, OpenClaw) to automate complex workflows.
- AI Cost Governance: Auditing and restructuring API pipelines to eliminate token cost overruns and maximize ROI.
- Role-Based Bots: Designing specialized AI personas tailored to distinct operational and business functions.
Enterprise Automation & RPA
- Advanced Scripting: Complex, production-grade PowerShell and Python scripts for infrastructure management, patch deployment, and system maintenance.
- Workflow Automation: End-to-end RPA implementation using Microsoft Power Automate to bridge legacy and modern systems.
Cloud, M365 & Infrastructure Security
- Tenant Hardening & Migration: Secure architecture, migration, and maintenance for Microsoft 365 and Azure environments.
- Active Directory & Domain Lifecycle: Hardening, disaster recovery (DR) planning, and large-scale migrations aligned with CIS and ISO 27001 standards.
- Virtualization & VMware: High availability, DRS, SRM configuration, and performance tuning for enterprise vSphere clusters.
Data Analytics & Dashboards
- Operational Intelligence: Transforming raw infrastructure and business metrics into executive-ready dashboards using Power BI and advanced data modeling.
// TRACK RECORD
Core career highlights.
Disaster Recovery & Crisis Management
Revived and successfully executed a critical Disaster Recovery (DR) drill at Wipro that had failed continuously for over 4 years.
Multi-Million Pound Cost Savings
Engineered a permanent solution for a long-standing Waybridge Server issue at Capgemini, preventing annual losses worth millions of GBP.
Large-Scale Infrastructure Migrations
Orchestrated large-scale data center and infrastructure migrations, seamlessly moving 400+ servers for a UK client and setting up enterprise monitoring across 1,000+ multi-OS servers for a Top 10 global bank.
Automation & Efficiency Leadership
Spearheaded Capgemini’s RPA initiatives across UK clients and developed PowerShell / MS Power Automate solutions that eliminated repetitive tasks and established standard automation frameworks.
Audit & Compliance Remediation
Successfully delivered remediation solutions for chronic CIS Audit failures and drove ISO 27001 readiness to secure enterprise infrastructure.
Global Transition Ownership
Actively led end-to-end service transitions for major UK insurance, FMCG, and global beverage brands, managing Operational Acceptance Testing (OAT) sign-offs, risk tracking, and operational handovers.
// WORK HISTORY
Experience.
Technical Lead — Wipro Technologies
JAN 2021 – JUN 2021- Led successful DR drill after 4+ years of previous failures.
- Delivered remediation solutions for continuous CIS Audit failures.
- Provided solutions to long pending escalations.
- Managed regular action-oriented updates to stakeholders.
Technical Lead/Senior Consultant — Capgemini
JAN 2010 – JUL 2019- Led automation projects using PowerShell, RPA via MS Power Automate.
- Coordinated in a migration project involving 400+ servers between Data Centers in UK.
- Managed High Level Incidents, Changes and DR readiness for Enterprise Clients.
- Owned automation proposals, high-level documentation and PowerShell solutions for VMware, Azure, Active Directory project works.
- As a Transition Lead for a major UK Insurance client, handled OAT sign-off, Risk and Issue tracking, Stakeholder reporting, ensuring smooth transfer of Knowledge into production support.
- Led a L3 Technical team for a major UK FMCG client, covering critical Incidents, High Level Change planning, KPI delivery, Escalation managment.
- Provided Permanant Solution to a long pending major issue related to Waybridge Servers which was causing losses in millions of GBP annually.
- Spearheaded Capgemini RPA initiatives by identifying repeatable opportunities across UK clients and helping define standard automation approaches.
- Successfully Transistioned a AD infrastructure Project of a global beverage company in to Capgemini Support.
- Actively involved in ISO 270001 audit readiness for ISO-aligned support processes.
Senior System Administrator — Atos Origin
JUN 2006 – JAN 2010- Been a part of team involved in Large Scale Data Center Migration for a Top 10 MNC Bank. Work involved, setting up CA NSM Hardware & System monitoring. Interpreting Hardware SNMP traps and creating rules so the Incident Ticket is routed to correct Support Team. Worked on 1000s of servers, Installation, Configuration, Updates and Troubleshooting on HP Unix, IBM AIX, SUN Solaris, Red Hat Linux Server & Windows Servers.
- Managed Windows Server/AD operations, virtualization, and DR planning.
- Coordinated with cross-functional teams to maintain stability and security.
- Worked within ITIL processes for incidents, changes, and problem tickets across Windows Server 2003/2008, AD, DHCP, and DNS environments.
- Handled server maintenance, virtual machine provisioning, backup and capacity reviews, performance analysis, and serious incident reporting.
Senior System Administrator - Fuel IT India Pvt. Ltd
FEB 2005 – JAN 2006- Supported UK-based internal users for a major eLearning provider serving financial institutions and banks.
- Handled second-level troubleshooting for Active Directory, DHCP, DNS, and GPO issues, with escalation to third-level teams when required.
- Managed incidents, changes, reporting, and Windows 2000/2003 server administration across hardware and operating system layers.
// CONTINUOUS LEARNING
Certifications & learning.
Administering Azure Cloud
Data Analytics & Visualization Job Simulation
Data Visualisation (Tata)
Agile Foundations
Advanced PowerShell
Microsoft Azure: Active Directory
// TESTIMONIALS
Upwork client feedback.
Short projects and feedback from the source content.
Powershell
Jan 29, 2024 – Feb 1, 2024
Need a powershell guru to make scripts for Windows and Microsoft 365
Oct 17, 2021 – Mar 28, 2022
PowerShell Post Patching Script
Feb 9, 2022 – Mar 23, 2022
BMC TrueSight Server Automation Console Expert
Dec 24, 2021 – Jan 27, 2022
“Biju did a good job! Would recommend.”
Asset Management PowerShell Scripting
Dec 14, 2021 – Jan 6, 2022
Script needed for TeamViewer uninstall/reinstall host
Dec 2, 2021 – Dec 14, 2021
“Completed a beautiful PowerShell script… friendly and responsive.”
PowerShell Exchange Online – using POSHGUI
Dec 1, 2021 – Dec 2, 2021
“Freelancer did not understand the entire scope…”
PowerShell Script
Oct 22, 2021 – Nov 30, 2021
Create PowerShell GUI, Read CSV, Display Data to GUI
Oct 22, 2021 – Nov 18, 2021
PowerShell Script Expert
Oct 16, 2021 – Nov 17, 2021
“Great guy, will hire again.”
// LET'S WORK TOGETHER
Have a technical problem worth solving?
I work on a remote basis 24/7, 365 Days. Available for any Global or National projects without on-site or on-premise presence. For AI or related Consulting, Project work, Research work, Root Cause Analysis & Solutioning or Technical Collaborations, email me.